Helping YOU Enter Your Second Season
Strategic insights, process improvement, and facilitation for organizations at a turning point, plus coaching for the people guiding them.
Results at a Glance
$1.5M+
saved across improvement projects
More capacity
Same budget
Weeks to days
Reduced wait times
100+
customer interviews conducted & insights shared
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I build strategies with clear priorities, targets, and owners, then set up the dashboards and routines that keep everyone accountable.
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As a certified Lean Six Sigma Black Belt, I work directly with the people closest to the work to find where it gets stuck, wasted, or duplicated. Together, we redesign it so it runs faster, cheaper, and more reliably, And because they help build the solution, it lasts.
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Surveys only tell part of the story. I use in-depth interviews, observation, and structured workshops to learn how people actually experience a product, service, or workplace, and I turn those insights into solutions they’ll use.
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Whether a group is making a big strategic shift or improving how work gets done day to day, I design and lead sessions that keep everyone focused and engaged. People leave on the same page, ready to act.
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I coach leaders and teams to build their own skills in strategy, problem-solving, process improvement, and change management, so progress continues long after I step away.
What Second Season Does Well
For Organizations
Helping you make changes that last.
Strategy & Efficiency Advising
Sometimes you need an experienced partner. Drawing on 20+ years of strategic leadership and Lean Six Sigma expertise, I help you set strategic priorities, streamline processes, and build the systems that turn plans into results.
Customer Insights
The best solutions start with the people you serve. Using human-centered design methods like ethnographic interviews, observation, focus groups, and journey mapping, I uncover what your customers, patients, or employees really need, so your next decision is grounded in real experience, not assumptions.
Meeting Facilitation & Workshops
Get your team out of the day-to-day and into real progress. Whether you’re planning an off-site to revisit your strategy or bringing employees and customers together to understand what they truly need, I design and lead hands-on workshops that turn conversations into clear decisions and practical solutions.
“Michelle keeps doing the kind of work I want to tell everyone about. She has gone next level by helping us map our workflows, improve them, and make them official. Translation: She is helping us become more efficient so we can do even more good work without reinventing the wheel every week. That kind of professional expertise is incredibly valuable to a nonprofit.”
Denise Starling
Executive Director, Livable Buckhead
For Individuals
Coaching for your next chapter.
Professional Coaching
Every career has moments when the right guide makes all the difference. For more than 20 years, I’ve been a mentor to countless professionals, from early careerists finding their footing to leaders ready for their next season. I know firsthand what makes a coaching relationship succeed: trust, candor, and a steady focus on your goals. Together, we’ll help you gain clarity, build confidence, and take your next step with purpose.
“I cannot recommend Michelle highly enough. Over our time working together, she created a safe, trusting space while simultaneously pushing me with stretch goals. As I prepared to step into a healthcare operations role, her compassionate accountability ensured I met every single milestone. Michelle is an invaluable partner in career development.”
Ravi Batra, RN, MBA, MHA
Business Operations Manager, Emory Healthcare
Ready to Start? Let’s Talk
Have a question or a project in mind? Send me a quick note, and we’ll figure it out together.